Frequently Asked Questions

Customer Frequently Asked Questions

Q. What types of payment do you accept?

A. We accept paypal, cheque or BACS transfer

Q. I can't log on into the website, what is wrong?
A. If you are experiencing problems logging into your account first check that the email address, username and password you are using are correct

Q. How long should I expect my order to take for delivery?

A. All orders Should be delivered within 24-72 working hours, however these times can vary during busy periods or adverse weather conditions.

Q. Do you offer next day delivery?

A. This can be arranged on request but will incur a surcharge. Please contact the sales dept. on 01557 335067 or email This e-mail address is being protected from spambots. You need JavaScript enabled to view it   for more details.

Q. I need to return an item, how do I do this?

A. Returning an item to The Galloway Ecostore is a simple process. Please email This e-mail address is being protected from spambots. You need JavaScript enabled to view it to arrange